Close Menu
  • Home
  • News
  • News and Politics Videos
  • Funny Shirts
  • Newsletter
Facebook X (Twitter) Instagram
Byberry News
Byberry News
Home»News»Chick-fil-A is America’s favorite restaurant for 8th year in a row, ACSI scores show

Chick-fil-A is America’s favorite restaurant for 8th year in a row, ACSI scores show

By Frank BojaziJuly 5, 2022Updated:June 15, 2023 News
Facebook Twitter Email

The American Customer Satisfaction Index (ACSI) issued a press release that shows Chick-fil-A leads restaurants with a top ACSI score for the eight year in a row. Part of the press release is listed below, with a link to the full press release under it.

Customers continue to prefer full-service over fast food restaurants, and the gap is widening.

According to the American Customer Satisfaction Index (ACSI®) Restaurant Study 2021-2022, customer satisfaction with full-service restaurants is stable with a score of 80 (on a scale of 0 to 100), while the fast food industry drops 2.6% to 76.

Restaurants had to shift their tactics over the past few years, relying more on a digital, touchless approach to stay in business and keep customers satisfied. Some have had more success than others.

“The large group of smaller full-service restaurants experiences substantial deterioration in mobile app quality, contributing to a steep decline for the industry overall, which tumbles 8% to 78,” says Forrest Morgeson, Assistant Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. “Amid the pandemic, restaurants needed to quickly up their game in the mobile arena. With fewer resources, smaller chains and independent restaurants are offering apps that aren’t making the grade per customers. In contrast, positive shifts in both mobile app quality and reliability for several larger chains appear to reflect major app updates for these bigger industry players.”

Smaller full-service restaurants stumble, fall into three-way tie with LongHorn Steakhouse and Texas Roadhouse

After securing the industry lead last year, the group of smaller restaurants declines 1% to an ACSI score of 80, falling into a three-way tie for the top spot with LongHorn Steakhouse (unchanged) and Texas Roadhouse (unchanged).

Cracker Barrel (unchanged) and Fridays (up 1%) are next at 78 apiece, followed by three full-service restaurants with scores of 77: Olive Garden (down 4%), Outback Steakhouse (down 1%), and Red Robin (down 1%).

Chili’s and The Cheesecake Factory both slide 1% to 76, ahead of Denny’s and Red Lobster, falling 1% and 3%, respectively, to 75. Buffalo Wild Wings is next, tumbling 3% to an ACSI score of 74.

Applebee’s and IHOP both occupy the bottom spot with scores of 73. The former plummets 5%, while the latter slips 1%.

Chick-fil-A maintains its stranglehold on the fast food industry

Chick-fil-A leads the industry – and all restaurants – for the eighth straight year with a steady ACSI score of 83.

The group of smaller fast food purveyors slips 1% to 79, tying ACSI newcomer Jimmy John’s for second place. Domino’s (down 3%) and KFC (down 1%) follow suit at 78 each.

Four chains score 77: Chipotle (unchanged), Panera Bread (down 1%), Pizza Hut (down 1%), and Starbucks (down 3%). Three fast food restaurants fall to 76: Arby’s (down 1%), Five Guys (down 3%), and Papa Johns (down 1%).

Burger King, Little Caesars, and Panda Express all dip 1% to meet a stable Subway at 75. Dairy Queen (unchanged), Dunkin’ (down 4%), and Sonic (up 1%) are next with scores of 74, just ahead of Wendy’s, which stays put at 73.

Jack in the Box and Taco Bell drop 1% and 3%, respectively, to 72, while Popeyes decreases 3% to 71. McDonald’s remains in last place after faltering 3% to an ACSI score of 68.

READ THE FULL PRESS RELEASE HERE

Was America better with Donald Trump?*
This poll gives you free access to our premium politics newsletter. Unsubscribe at any time.
This field is for validation purposes and should be left unchanged.
RSS Sports Blog
  • Browns sign 38-year-old QB Joe Flacco; Jets fly with Tim Boyle, who has sucked his whole career
  • “THISmas”: Some company just put out the worst Christmas ad ever, and I’m shaking my head so hard it may fall off
  • Atlanta will host 2025 MLB All-Star Game, years after it was moved out of town thanks to politics
  • Rep. George Santos allegedly spent campaign funds on OnlyFans and Botox and I can’t stop laughing
  • This guy’s workout video is insane and a little bit terrifying, but I’m impressed
  • YouTubers who harass people in public belong in JAIL
  • Bud Light allegedly paid $185,000 for the worst marketing disaster I’ve ever seen
  • The Rock backtracks when asked: “Do you really have friends who support Biden?”
  • Browns Deshaun Watson to have season ending surgery. I wonder if he gets a massage to help him recover
  • We finally have a news story where saying BYE FELICIA is appropriate and I can’t believe what happened
RSS Food Blog
  • Got farted on at the gym, so naturally I cooked garlic butter steak and rice to make up for it
  • AXO in NJ has Tacos, Queso Fundido, and Birria Ramen, but the chili oil had me sweatin’
  • There’s only three places I’d get garlic crabs from in Philly/South Jersey and here they are
  • Jo Koy’s perfect rice method DOES work in the cooker, I just screwed it up so bad
  • Gordon Ramsay wasn’t kidding about the one ingredient to make perfect scrambled eggs
RSS Celeb Gossip Blog
  • Adidas and Beyonce part ways after failed clothing line suffers sloping sales
  • “62 million views isn’t bad for a multi-cancelled has been”: Roseanne Barr is BACK
  • ‘We got a new man…’: Whoopi Goldberg announces newest member of ‘The View’
  • ‘Please return to Yellowstone’: fan pleads after Kevin Costner’s latest update
  • Linda Hamilton will join Stranger Things in season 5
  • Al Pacino, 83, goes on date night with girlfriend who’s 29 and just had his baby
  • Country star wins top award, hangs around to help clean up
  • Don Lemon says he’s been FIRED from CNN
  • Tucker Carlson is out at Fox News
  • They Aren’t Ordering: Country star drops Bud Light from Nashville bar
RSS Gaming Blog
  • GTA 6 voice actor may be hinting at a reveal coming soon (video)
  • A summary of the Grand Theft Auto game series
  • A Halo game series history summary
  • Cain, the dog from Red Dead Redemption 2, passed away in real life
  • Gaming company Electronic Arts disappoints ‘woke’ crowd, refuses to speak out on every progressive topic
  • Playstation says they’re working on competitor to Xbox Game Pass
  • 343 Industries Head of Creative reveals Halo Infinite multiplayer to get new weapons
  • Here’s how BOTS are ruining your chances of getting a Playstation 5 console
  • Rockstar takes this one on the chin, apologizes for disastrous release of GTA Trilogy
  • Halo Infinite Campaign co-op and Forge face delays until NEXT YEAR
Facebook
  • About
  • Editorial Team Info
  • Ownership & Funding Info
  • Corrections Policy
  • Ethics Policy
  • Fact Checking Policy
  • Terms of Service
  • Privacy Policy
  • Write for Us
  • Trending News Videos
  • News Community
© 2023 Byberry Daily News and Politics

Type above and press Enter to search. Press Esc to cancel.